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Ashwin Naik, Anjali Sastry, Dr. Ravi Narayan, R. D. Thulasiraj, Dr. Prabir Chatterjee, Prachi Shukla

Failures in healthcare aren’t abstract – they carry real, often irreversible consequences. Yet, as the panelists shared in this session, failure is an inevitable and vital part of learning in the health ecosystem. Ashwin Naik challenges the notion that healthcare must never fail, while Anjali Sastry and Dr. Ravi Narayan underscore the importance of dissecting every misstep with sincerity and clarity. From system-level misjudgments to community-level disconnects, each speaker offered insight into how honest reflections can lead to lasting transformation.

Thulasiraj from Aravind Eye Care spoke about how market shifts forced them to re-evaluate a previously successful model. Instead of coasting, they chose competition and innovation over complacency. Meanwhile, Dr. Prabir Chatterjee and Prachi Shukla reflected on misread assumptions – how policies and services, no matter how well intended, fail without understanding the real needs and behavior of the end-user.

From overfunded “grand design” approaches that missed the mark to the perils of centralization in diverse environments, this session offered a deeply reflective, practical view on where the health sector falters and what we can do to rebuild it. The panelists’ candor revealed that true progress lies not in the absence of failure but in the courage to confront it head-on.